Refund policy
Return & Refund Policy
Returns
At Pawzy™, we want you and your cat to be happy with your purchase.
Our return policy lasts 30 days from the date you receive your order. If more than 30 days have passed since delivery, we may be unable to offer a voluntary return, refund, or exchange, except where required by applicable law.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
For hygiene reasons, items that have been used by pets, washed, or significantly soiled may not be eligible for a voluntary return, subject to applicable consumer protection laws.
A receipt or proof of purchase is required to complete your return.
Please do not send your purchase directly back to the manufacturer. Before returning any item, contact our customer support team at hellodailot@gmail.com for return instructions and the appropriate return address.
Refunds
Once we receive and inspect your returned item, we will email you to confirm its arrival.
We will also notify you whether your refund has been approved or denied, explaining the reason where applicable.
If approved, your refund will be processed and credited to your original payment method.
The time it takes for your refund to appear may vary depending on your bank or payment provider, subject to any applicable legal deadlines.
Late or Missing Refunds
If your refund has been approved but you have not received it yet:
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Check your bank account again.
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Contact your credit card company, as refunds may take several business days to appear.
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Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at hellodailot@gmail.com.
Partial Refunds
In certain situations, we may offer a partial refund for voluntary returns, where permitted by applicable law, including for:
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Items that are not in their original condition.
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Items that are damaged or missing parts for reasons not attributable to Pawzy™.
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Items showing clear signs of use beyond what is reasonably necessary to inspect them.
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Items returned outside the 30-day return window, if we agree to accept the return as an exception.
Any reduction in the refund amount will be assessed according to the item's condition and applicable consumer protection laws.
Defective or Damaged Items
If you receive an item that is defective, damaged, or incorrect, please contact us as soon as possible at hellodailot@gmail.com.
Include your order number and, when possible, clear photos or videos showing the issue.
After reviewing your case, we will offer an appropriate resolution in accordance with applicable law, which may include a replacement, repair, or refund.
Your statutory rights concerning defective or nonconforming products are not limited by our voluntary 30-day return policy.
Exchanges
We offer exchanges or replacements for items that arrive defective, damaged, incorrect, or otherwise nonconforming, in accordance with applicable law.
To request an exchange, please contact us at hellodailot@gmail.com with your order number and a description of the issue.
Our team will provide further instructions.
Gifts
If an item was marked as a gift at checkout and shipped directly to the recipient, the recipient may receive store credit for the value of the returned item, where applicable and permitted by law.
If the item was not marked as a gift, or the purchaser received the order before giving it to the recipient, any approved monetary refund will generally be issued to the original payment method used for the purchase.
Return Shipping Costs
For voluntary returns under our 30-day policy, customers are generally responsible for return shipping costs, unless otherwise agreed or required by applicable law.
If your item arrives defective, damaged, incorrect, or otherwise nonconforming, Pawzy™ will cover return shipping costs where required by law.
Original shipping charges are generally nonrefundable for voluntary returns, except where required by applicable law.
Where permitted and disclosed, applicable return shipping costs may be deducted from your refund.
Delivery times for replacement items may vary depending on your country or location.
We recommend using a trackable shipping service for returns. For higher-value items, you may also wish to purchase shipping insurance.
Please retain your shipping receipt and tracking information until your return has been processed.
International Orders & Consumer Rights
Pawzy™ serves customers internationally, including the United States, Canada, Australia, the United Kingdom, and European countries.
Return and refund rights may vary depending on your country or region.
Customers in certain jurisdictions, including the European Union and the United Kingdom, may have additional statutory rights, such as a legal right to cancel eligible online purchases within a specified period.
Nothing in this policy excludes, restricts, or overrides any mandatory consumer rights or legal guarantees that apply to your purchase.
Where local consumer protection laws provide greater rights than those described in this policy, those laws will take precedence.
Contact Us
If you have any questions about returns, exchanges, refunds, or your order, please contact our customer support team.
Brand: Pawzy™
Email: hellodailot@gmail.com
We are here to help you and your cat enjoy a comfortable shopping experience.