Terms of Service

OVERVIEW

Welcome to Pawzy™. The terms “we,” “us,” and “our” refer to Pawzy™.

Pawzy™ operates this online store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a convenient and enjoyable shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services.

These terms and conditions, together with any policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when accessing or using our Services.

Please read these Terms carefully. They contain important information about your legal rights, warranties, disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to these Terms of Service and acknowledge our Privacy Policy, subject to applicable consumer protection laws.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you have reached the legal age of majority in your country, state, or jurisdiction of residence, or otherwise have the legal capacity or authorization required to make a purchase.

To use certain Services or make a purchase, you may need to provide information such as your email address, billing address, payment details, and shipping address.

You represent that all information you provide is accurate, current, and complete.

You are responsible for keeping your login credentials secure and for activities associated with your account, except where otherwise provided by applicable law.

SECTION 2 — OUR PRODUCTS

At Pawzy™, we offer products designed to provide comfort and convenience for cats and their owners.

We make reasonable efforts to display and describe our products as accurately as possible.

However, product colors and appearance may vary slightly depending on your device, screen, and display settings.

Product descriptions may be updated without prior notice, provided that changes do not affect confirmed orders or your statutory rights.

We reserve the right to limit available quantities or discontinue products, subject to applicable law.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase the selected products.

Pawzy™ reserves the right to accept or decline an order for a legitimate reason, such as product unavailability, suspected fraud, or an obvious pricing error, in accordance with applicable law.

Your order is accepted when we confirm acceptance in accordance with our checkout and order confirmation process.

Please review your order details carefully before completing your purchase.

Returns, exchanges, and refunds are subject to our Return & Refund Policy, together with any mandatory consumer rights applicable to your purchase.

SECTION 4 — PRICING AND BILLING

Prices, discounts, and promotions may change without prior notice.

The price applicable to your purchase is the price displayed and confirmed during checkout, including any mandatory charges that must be disclosed under applicable law.

Depending on your location, taxes, shipping charges, customs duties, or import fees may apply.

Any additional charges collected by Pawzy™ will be disclosed during checkout where required by applicable law.

For international orders, customs authorities or delivery providers may impose additional import-related charges. Responsibility for these charges will depend on the delivery terms communicated at checkout and applicable law.

You agree to provide accurate and complete billing and payment information.

SECTION 5 — SHIPPING AND DELIVERY

Pawzy™ ships to eligible international destinations, subject to available shipping services and any applicable restrictions.

Estimated delivery times may vary depending on your country, location, shipping carrier, and customs procedures.

Delays may occur due to shipping carriers, customs processing, periods of high demand, or other circumstances beyond our reasonable control.

We will make reasonable efforts to help you track your order and resolve delivery issues.

Nothing in this section limits your statutory rights regarding delayed, lost, or undelivered orders.

For additional information, please refer to our Shipping Policy.

SECTION 6 — INTELLECTUAL PROPERTY

Our Services include text, images, designs, videos, graphics, logos, trade names, and other content owned by Pawzy™, its licensors, or other authorized rights holders.

This content is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use protected content for commercial purposes without the appropriate authorization.

The Pawzy™ name, logos, designs, and other protected brand elements may not be used without prior written permission, except where otherwise permitted by law.

SECTION 7 — OPTIONAL TOOLS

We may provide access to tools or services offered by third parties.

Your use of these tools may be subject to the respective providers' terms and policies.

We do not necessarily control these tools and, to the extent permitted by applicable law, are not responsible for their operation when they are managed exclusively by third parties.

Nothing in this section excludes responsibilities that cannot legally be excluded.

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links to websites, applications, or services operated by third parties.

To the extent permitted by applicable law, Pawzy™ is not responsible for the content, policies, security, or operation of independently operated third-party websites.

We recommend reviewing their terms and privacy policies before making a purchase or providing personal information.

SECTION 9 — OUR RELATIONSHIP WITH SHOPIFY

Pawzy™ uses Shopify technology to operate its online store and provide the Services.

Purchases made through our store are transactions between you and the legal seller operating under the Pawzy™ brand.

Shopify provides the e-commerce platform but is not the seller of the products purchased through our store.

Responsibility for orders, customer support, refunds, and fulfillment remains with the seller, subject to applicable law and the responsibilities of relevant service providers.

SECTION 10 — PRIVACY POLICY

The personal information we collect is handled as described in our Privacy Policy.

Because our store is powered by Shopify, Shopify may also collect and process certain information related to your access to and use of the Services.

Please review our Privacy Policy for additional information about how personal information is collected, used, stored, and shared.

SECTION 11 — COMMENTS AND REVIEWS

If you post, submit, or otherwise provide comments, suggestions, reviews, or other content, you grant us a nonexclusive license to use that content in connection with our Services and business activities, to the extent permitted by applicable law.

You represent that you have the necessary rights to submit the content.

You must not post content that is unlawful, abusive, defamatory, misleading, or infringes another party's rights.

We may moderate or remove content that violates these Terms.

Nothing in these Terms prohibits honest customer reviews or other communications protected by applicable law.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions.

• Prices.

• Promotions and discounts.

• Product availability.

• Shipping charges.

• Delivery estimates.

We reserve the right to correct inaccurate information as necessary, subject to applicable law.

Any correction affecting a confirmed order will be handled in accordance with applicable contractual and consumer protection requirements.

SECTION 13 — PROHIBITED USES

You may not use our Services to:

• Engage in unlawful activities.

• Infringe intellectual property rights.

• Submit fraudulent or intentionally misleading content.

• Harass, threaten, or harm others.

• Introduce viruses, malware, or other malicious code.

• Gain unauthorized access to our systems.

• Unlawfully collect other people's personal information.

• Interfere with the security or normal operation of our Services.

We reserve the right to take reasonable action against activities that violate these Terms or applicable law.

SECTION 14 — AGENTS AND AUTOMATED SYSTEMS

Any use of automated systems, software agents, bots, or artificial intelligence tools to interact with our Services must respect our technical and security measures.

We reserve the right to limit or block automated systems that negatively affect the operation, security, availability, or performance of the Services, where permitted by law.

SECTION 15 — TERMINATION

We may suspend or terminate your access to the Services if you violate these Terms or where reasonably necessary to protect our business, customers, or the rights of others.

Termination will not affect rights or obligations that arose before termination, including obligations relating to confirmed purchases and applicable consumer protections.

Provisions that, by their nature, should survive termination will remain in effect.

SECTION 16 — DISCLAIMER OF WARRANTIES

Information provided through our Services is intended for general informational purposes.

Unless expressly stated otherwise or required by applicable law, the Services are provided on an “as available” basis.

We make reasonable efforts to maintain accurate information and reliable website functionality.

Nothing in these Terms limits or excludes any legal guarantees, warranties, or consumer rights that cannot be waived under applicable law.

This includes applicable rights relating to defective, damaged, or nonconforming products.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Pawzy™ will not be liable for indirect, incidental, or consequential damages arising from your use of the Services where such exclusions are legally permitted.

This section does not exclude or limit liability that cannot legally be excluded or limited.

In particular, nothing in these Terms limits applicable statutory consumer rights or liability for fraud, willful misconduct, personal injury, or other matters where exclusion or limitation is prohibited by law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for damages, losses, or claims arising directly from your unlawful use of the Services or material violation of these Terms.

This provision does not apply where liability cannot legally be imposed on you or where doing so would violate applicable consumer protection laws.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced only to the extent permitted by applicable law.

The invalidity or unenforceability of one provision will not affect the remaining provisions.

SECTION 20 — ENTIRE AGREEMENT

These Terms, together with our published policies and any additional terms expressly agreed upon during checkout, constitute the agreement governing your use of the Services and your purchases.

Our failure to exercise or enforce a right does not constitute a waiver of that right.

Nothing in this section overrides mandatory information, representations, or contractual protections provided under applicable consumer law.

SECTION 21 — ASSIGNMENT

You may not transfer your contractual rights or obligations under these Terms without our prior consent where such consent is legally required.

Pawzy™ may transfer its rights or obligations where permitted by applicable law, provided that any such transfer does not unlawfully reduce your contractual or statutory rights.

SECTION 22 — GOVERNING LAW

These Terms are governed by the applicable laws of the jurisdiction in which the legal entity operating Pawzy™ is established, subject to mandatory consumer protection laws.

Because Pawzy™ serves customers internationally, additional consumer rights may apply depending on your country or region of residence.

Nothing in these Terms deprives consumers in the United States, United Kingdom, European Union, Canada, Australia, or other applicable jurisdictions of mandatory legal protections that cannot be waived by contract.

Where applicable law grants consumers the right to bring disputes before designated courts or authorities, these Terms do not restrict those rights.

SECTION 23 — HEADINGS

The headings in these Terms are provided for convenience only and do not affect their interpretation.

SECTION 24 — CHANGES TO THESE TERMS

You can review the most current version of these Terms on this page.

We may update these Terms to reflect changes in legal requirements, business operations, products, or Services.

When changes are material, we will provide notice where required by applicable law.

Changes will not retroactively remove rights or alter confirmed purchases in a manner prohibited by law.

SECTION 25 — CONTACT INFORMATION

If you have questions about these Terms of Service, your order, or our store policies, please contact us at:

Pawzy™

Email: hellodailot@gmail.com